RANKFOX TERMS OF SERVICE
Last Updated: November 18, 2025
These Terms of Service ("Terms") govern your access to and use of rankfox's services ("Services"). By engaging our Services, you ("Client") agree to be bound by these Terms.
1. SERVICES PROVIDED
1.1 Service Description
rankfox provides AI visibility optimization services designed to improve Client's presence and citations across artificial intelligence platforms including, but not limited to, ChatGPT, Claude, Perplexity, Gemini, Google AI Mode, and Google AI Overviews.
1.2 Service Tiers
Services are provided in tiered packages as outlined in our pricing documentation:
Foundation Tier (€2,997/month)
Dominance Tier (€5,997/month)
Custom Enterprise Solutions (pricing determined individually)
1.3 Scope of Work
Services may include, but are not limited to:
AI visibility auditing and competitive analysis
Content optimization for AI platform readability
Technical implementation (schema markup, structured data)
Authority building across digital platforms
Performance monitoring and reporting
Strategic consultation and recommendations
1.4 Service Limitations
rankfox does not guarantee specific ranking positions, citation frequencies, or revenue outcomes. AI platforms are operated by third parties beyond our control, and their algorithms, policies, and behaviors may change without notice.
2. SERVICE TERM AND COMMITMENT
2.1 Minimum Commitment Periods
Foundation Tier: 3-month minimum commitment
Dominance Tier: 6-month minimum commitment
Custom Tier: As specified in individual agreement
2.2 Renewal
Services automatically renew on a month-to-month basis following the minimum commitment period unless either party provides written notice of termination at least 30 days prior to the renewal date.
2.3 Early Termination
Client may terminate Services before the minimum commitment period ends, but remains financially obligated for the full minimum commitment period. No refunds will be provided for early termination beyond the 30-day refund window specified in Section 6.
3. PAYMENT TERMS
3.1 Invoicing
Invoices are issued monthly in advance. First payment is due upon signing this agreement. Subsequent payments are due on the same date each month.
3.2 Payment Methods
Payment must be made via bank transfer, credit card, or other approved payment methods within 7 days of invoice date.
3.3 Late Payment
Payments not received within 7 days of the due date will incur a late fee of 5% of the outstanding amount. Services may be suspended if payment is more than 14 days overdue.
3.4 Taxes
All fees are exclusive of applicable taxes, duties, or similar governmental charges. Client is responsible for all such charges except taxes based on rankfox's net income.
3.5 Price Changes
rankfox reserves the right to adjust pricing with 60 days' written notice. Price changes do not affect the current commitment period.
4. CLIENT RESPONSIBILITIES
4.1 Access and Information
Client agrees to provide:
Timely access to website, content management systems, and relevant accounts
Accurate business information and materials
Necessary approvals and feedback within agreed timeframes
Cooperation with rankfox team members
4.2 Content Rights
Client warrants that they own or have appropriate licenses for all content, trademarks, and materials provided to rankfox. Client grants rankfox a non-exclusive license to use such materials solely for the purpose of delivering Services.
4.3 Compliance
Client agrees their business, website, and content comply with all applicable laws, regulations, and third-party terms of service.
4.4 Communication
Client agrees to maintain responsive communication and respond to rankfox inquiries within 5 business days to avoid project delays.
5. RANKFOX GUARANTEES
5.1 Work Quality Guarantee
All deliverables will meet professional industry standards. If any deliverable fails to meet agreed specifications, rankfox will revise or redo the work at no additional cost within 14 days of notification.
5.2 90-Day Results Commitment
If Client experiences zero measurable results after 90 days of active service (defined as: zero AI citations, zero visibility improvement, zero documented progress in agreed KPIs), and Client has fulfilled all obligations under Section 4, rankfox will extend Services for an additional 30 days at no additional cost.
This guarantee does not apply if:
Client failed to provide necessary access or information
Client made unauthorized changes to optimized content
Client failed to approve deliverables in a timely manner
External factors beyond rankfox's control prevented implementation
5.3 30-Day Refund Option
If Client is unsatisfied with Services within the first 30 days, Client may request termination and receive a partial refund calculated as:
Total fees paid minus:
Onboarding costs (€500)
Audit and strategy work completed (€800)
Implementation work completed (billed at €150/hour)
Third-party tool costs incurred
Refund requests must be submitted in writing with specific reasons for dissatisfaction.
6. CONFIDENTIALITY
6.1 Confidential Information
Both parties agree to keep confidential all non-public information disclosed during the course of Services, including but not limited to business strategies, financial information, technical data, and proprietary methodologies.
6.2 Exceptions
Confidentiality obligations do not apply to information that:
Is publicly available through no breach of this agreement
Was rightfully possessed prior to disclosure
Is independently developed without use of confidential information
Must be disclosed by law or court order
6.3 Duration
Confidentiality obligations survive termination of Services for a period of 3 years.
7. INTELLECTUAL PROPERTY
7.1 Client Property
All content, materials, and intellectual property provided by Client remains Client's property.
7.2 Work Product
Upon full payment, Client receives ownership of deliverables specifically created for Client (content, graphics, reports). rankfox retains ownership of methodologies, tools, templates, and processes used to deliver Services.
7.3 Portfolio Rights
rankfox may reference Client's name and logo in portfolio materials, case studies, and marketing materials unless Client explicitly opts out in writing. Detailed performance data will not be disclosed without written permission.
8. LIMITATION OF LIABILITY
8.1 Service Limitations
rankfox provides optimization services but does not control third-party AI platforms. Results depend on factors including but not limited to: AI platform algorithms, Client's industry competitiveness, content quality, and external market conditions.
8.2 Liability Cap
To the maximum extent permitted by law, rankfox's total liability for any claims arising from Services shall not exceed the total fees paid by Client in the 3 months preceding the claim.
8.3 Exclusion of Damages
rankfox shall not be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost revenue, or lost business opportunities, even if advised of the possibility of such damages.
8.4 Third-Party Platforms
rankfox is not responsible for changes to third-party AI platforms' algorithms, policies, or operations that may affect Client's visibility or citations.
9. WARRANTIES AND DISCLAIMERS
9.1 Professional Standards
rankfox warrants that Services will be performed in a professional manner consistent with industry standards.
9.2 No Guarantee of Results
rankfox does not guarantee, warrant, or promise:
Specific AI citation frequencies
Particular visibility rankings
Revenue or conversion improvements
Immunity from AI platform algorithm changes
Results within specific timeframes (estimates are projections, not guarantees)
9.3 Disclaimer
EXCEPT AS EXPRESSLY PROVIDED IN SECTION 5, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
10. TERMINATION
10.1 Termination by Client
Client may terminate Services by providing 30 days' written notice. Client remains obligated for:
All fees through the minimum commitment period
Any work in progress at standard rates
Outstanding invoices
10.2 Termination by rankfox
rankfox may terminate Services immediately if:
Client breaches these Terms and fails to cure within 14 days of notice
Client fails to pay invoices within 30 days of due date
Client engages in illegal activities or violates third-party terms of service
Continued service would harm rankfox's reputation or operations
10.3 Effect of Termination
Upon termination:
Client receives all completed work product upon full payment
Access to dashboards and reporting tools terminates
Confidentiality obligations survive
No refunds are provided except as specified in Section 5.3
11. INDEMNIFICATION
Client agrees to indemnify, defend, and hold harmless rankfox, its officers, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:
Client's breach of these Terms
Client's violation of applicable laws or third-party rights
Content or materials provided by Client
Unauthorized use of AI platforms or Services
Third-party claims related to Client's business operations
12. DISPUTE RESOLUTION
12.1 Governing Law
These Terms are governed by the laws of Romania, without regard to conflict of law principles.
12.2 Negotiation
In the event of any dispute, both parties agree to first attempt resolution through good-faith negotiation for a period of 30 days.
12.3 Arbitration
If negotiation fails, disputes shall be resolved through binding arbitration in Cluj-Napoca, Romania, under the rules of the Romanian Court of International Commercial Arbitration.
12.4 Exceptions
Either party may seek injunctive relief in court to protect intellectual property rights or confidential information.
13. FORCE MAJEURE
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: acts of God, war, terrorism, pandemic, government restrictions, natural disasters, internet service failures, or third-party AI platform outages. Affected party must notify the other party within 5 days and make reasonable efforts to resume performance.
14. GENERAL PROVISIONS
14.1 Entire Agreement
These Terms, together with any signed Service Agreement and pricing documentation, constitute the entire agreement between parties and supersede all prior negotiations and agreements.
14.2 Amendments
rankfox may modify these Terms with 30 days' written notice. Continued use of Services after notice constitutes acceptance. Material changes require Client's explicit consent.
14.3 Assignment
Client may not assign this agreement without rankfox's written consent. rankfox may assign this agreement to affiliated entities or in connection with a merger or acquisition.
14.4 Severability
If any provision is found unenforceable, the remaining provisions remain in full force and effect.
14.5 Waiver
Failure to enforce any provision does not constitute a waiver of that provision or any other provision.
14.6 Notices
All notices must be in writing and sent to the email addresses provided during onboarding. Notices are deemed received 24 hours after sending.
14.7 Independent Contractor
rankfox is an independent contractor, not an employee, partner, or agent of Client.
14.8 Survival
Sections 6 (Confidentiality), 7 (Intellectual Property), 8 (Limitation of Liability), 11 (Indemnification), and 12 (Dispute Resolution) survive termination of this agreement.
BY ENGAGING RANKFOX'S SERVICES, CLIENT ACKNOWLEDGES HAVING READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS OF SERVICE.